How do I start a return?Updated 2 months ago
How do I start a return?
We want you to feel confident in your Revelry purchase. Return eligibility depends on whether your item is Ready-to-Ship or Made-to-Order. Review the details below to learn more.
Ready-to-Ship Items
Full-priced Ready-to-Ship dresses, suits, separates, and accessories that are unworn and unaltered may be returned for a refund within 30 days of delivery.
Once your return is received, we’ll refund the purchase price and applicable tax, minus a $12 shipping fee per order. Please note that original shipping fees are non-refundable.
The following items are final sale and not eligible for return or refund:
- Swatches
- Sale items
- Sample Ready-to-Ship dresses
Returns are currently available within the contiguous United States. International customers may be eligible for refunds—please reach out to our team for assistance.
Made-to-Order Items
Made-to-Order dresses, suits, separates, and accessories that are unworn and unaltered may be returned for a refund within 14 days of delivery.
Once your return is received, we’ll refund the purchase price and applicable tax, minus a 25% restocking fee per item. Please note that shipping and rush fees are non-refundable.
Fabric by the Yard is final sale and is not eligible for return or refund.
If you purchased a Home Try-On or believe there is a fit or quality concern, please refer to our Quality Commitment section for additional support options.
Returns are available within the contiguous United States only. International customers may be eligible for refunds—please contact our team for more details.
How to start a return
To begin a return, please submit our Return Request Form
Our team will review your request and provide the next steps.