What is Revelry's Quality Commitment?Updated 2 months ago

We take pride in ensuring you're receiving a garment that reflects our dedication to fit and detail.  

Our Quality Commitment includes support for fit concerns and production issues. 

Try-On Guarantee 

We hold our home try-on samples to a fit standard. If your made-to-order garment doesn't fit the same as your try-on, we'll make it right. 

To qualify for the Try-on Guarantee: 

• A Home Try-On must be completed for the same style and fabric before purchasing your Made-to-Order garment.
• Your Made-to-Order item must be purchased within 4 months of your Home Try-On order.

If a concern arises, we will request your Home Try-On order number, photos, and garment measurements to determine the best resolution.  

Depending on your timeline, Revelry will either replace the Made-to-Order garment in the same style and fabric in a different size at no additional cost or offer an alternative style, color, or resolution. 

How to request support: 

Please complete the Try-On Guarantee Form within five business days of delivery of your Made-to-Order garment. All tags must be attached, and the item must be unworn and unaltered. A prepaid return label and instructions will be provided. 

Not covered: 

Voluntary or preference-based alterations — including hemming, strap adjustments, or routine waist tailoring — are not included in the try-on guarantee policy. 

Production Issues 

Every Revelry garment is carefully crafted and inspected to meet our quality standards before it ships. If your item arrives with a production or quality concern, our team will work with you to make it right. 

How to request support: 

Please complete the Quality Assurance Request Form within 5 business days of delivery of your Made-to-Order garment. All tags must be attached, and the item must be unworn and unaltered. A prepaid return label and instructions will be provided. 

Once your request is submitted, our team will review the issue and provide the next steps. If approved, a prepaid return label and instructions will be provided.